Opener Remote Control Failed
Customer Issue: The garage door opener stopped receiving any commands from the remote handset, but the wall console still worked.
Our Solution: Testing the customer’s garage door opener with one of our spare remote controls revealed that the problem hasn’t the handset, but the opener itself. Usually, in such cases, the opener antenna needs a replacement, and this one proved to be no exception.
Garage Door Off Track
Customer Issue: Door got off track.
Our Solution: As a result of this problem the door could not move. We carefully realigned its tracks and made sure the rollers were able to move along them effortlessly. We then repositioned the door into place and made sure it was able to move smoothly once again without any issues.
Customer Issue: Old opener broke down.
Our Solution: This customer had already purchased a new Marantec garage door opener because her old unit had broken down. She chose the Synergy 380 Belt-drive model. We quickly installed it for her and made sure the sensors were aligned correctly and the door was able to open and close smoothly.
Customer Issue: Two garage door panels had been seriously damaged.
Our Solution: Our team replaced both panels with perfectly matching replacements.
Genie Opener Repair
Customer Issue: Malfunctioning Genie door opener.
Our Solution: Our technician replaced the shorted out opener circuit board.
Customer Issue: A broken spring.
Our Solution: We used stronger springs for the replacement and performed general preventative maintenance and balance test at the customer's request.